Contact Smokey Row Water Restoration

How do you keep water damage from spreading before help arrives?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Check the sump pump's breaker if the pit is overflowing, and if you have a battery backup, make sure it kicked on.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What questions come up on the first call?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Which fixture or pipe is leaking, or that you can't tell yet.
• Whether it's clean water from a supply line or water that came up from a drain.
• If the wet area downstairs has carpet or built in cabinets.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The age of the house, if you know it. Homes in Smokey Row date mostly from the 1990s to 2000s, and the decade tells the crew what kind of pipes to expect.
• Whether you were able to reach the breaker panel.
• Whether you've called your insurance company yet, and either answer is fine.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What should the crew know about homes in Smokey Row?

Smokey Row homes from the 1990s to 2000s tend to have copper supply lines, and leaks often start at fittings or appliance connections. Lots of homes here have finished lower levels, and water that soaks into carpet pad and drywall takes more than a fan to dry. Heavy rain raises groundwater here, and that can push water through basement floors and walls. If your house still has galvanized pipes, mention it on the call, since they tend to fail at the threaded joints. Share what you know about the house on the call, even if it's a rough guess.

Which neighborhoods and nearby towns does this number cover?

You can reach the crew from anywhere in Smokey Row, including these neighborhoods:

• Smokey Row Estates · homes from the 1990s to 2000s, most with basements
• Somerset · built mostly in the 1990s to 2000s, basements are common
• Shadow Woods · built mostly in the 1980s to 1990s, basements are common
• Woodland Streams · built mostly in the 1990s to 2000s, basements are common
• Cavanaugh · much of it from the 1990s to 2000s, many over crawl spaces

Calls from Center Grove, Honey Creek, Bargersville, Cobblestone, Highland Park, Stones Crossing, Heron Ridge and Innisbrooke come to us too. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Smokey Row and basement flooding.

What do callers in Smokey Row want to know first?

Who answers when you call this number?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Smokey Row Water Restoration. Its BBB profile shows an A+ rating and accreditation since 2019.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron was a guest on FOX59's Indy Now in January 2026, talking about water restoration and how to protect your home. Call the number on this page any time to reach the team.